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Job Opportunity

 Cafe Manager and Fudge Sales Associate

Posted: December, 2016 - Bristol, New Hampshire

Who You Are:

You have experience in a food service business, you love people, you enjoy leading a small team, and you particularly enjoy being part of a family-owned business, rather than a chain. You like the opportunity of getting know your customers. You like variety in your work and attention to detail excites you. You love changing gear from one season to the next, from focusing on the cafe in the summer to working closely with the owners to grow the fudge business in the winter.

Who We’re Looking For:

Someone to take ownership of the cafe in all its complexity. Someone who is a natural leader, is hard-working, and has a genuine positive attitude. Someone who prides themselves on taking “bottom-line” responsibility. Oh, and someone who is reliable, has integrity, and honesty, these qualities are essential. We’re looking for someone who will enjoy being a part of a small dedicated team of people to work together to grow this family business.

This is a full-time, year round role that offers two positions in one opportunity:

  1. Manage a popular, one-of-a-kind, quick-serve restaurant (The Mill Ice Cream Cafe). This includes staff management, customer service, and food prep. Primary focus for May - September.

  2. Be part of a small sales team (with the owners) working to expand our fudge business through fairs/farmers’ markets, fundraising program, and corporate gifts. Primary focus for October - April.

Responsibilities:

Cafe Management

  • Take ownership of cafe, doing what is required to maintain a smooth operation

  • Uphold standard for customer service, cleanliness, and quality of all products

  • Uphold all café procedures and policies and keep manuals up-to-date

  • Plan staffing needs and assist with recruitment and hiring process

  • Create and maintain cafe staff schedule

  • Work shifts in cafe as a member of the cafe management team

  • Provide training and support to all cafe staff

  • Help keep the cafe POS system up to date

  • Participate in cafe staff meetings

Fudge Sales

  • Manage setup and logistics of fairs and markets

  • Travel (mostly within NH) and work shifts at events to sell fudge and directly market the business to customers

  • Reach out to nonprofit and community organizations who may be interested in raising money by selling fudge

  • Reach out to companies who may be interested in giving fudge as corporate gifts

  • Assist with fudge factory operations, subject to availability and need

Qualifications:

  • A proven track record of taking full responsibility for an operation.

  • Demonstrated ability to creatively solve problems and take ownership and initiative.

  • At least 2 years of food service experience, ideally working in a fast-paced environment.

  • At least 1 year of management experience, leading other people.

  • Must enjoy communicating with people both by phone and email.

  • Sales experience preferred.

Logistical and Physical Requirements:

  • Must be available to work full-time, year-round

  • Willing to adjust your weekly schedule depending on seasonal focus

  • Willing to cover shifts as needed, sometimes at the last minute

  • Able to work weekends and evenings as needed

  • Bend and able to lift loads, not to exceed 50 lbs, push carts weighing up to 100 lbs.

Compensation and perks:

  • Starting compensation commensurate with experience.

  • Discount on all products.

  • Free admission to all concerts in Back Room, with a guest, unless sold out.

Grist for the Mill, LLC. is an equal opportunity employer.

Please email resume and cover letter by February 7th, 2017 to Info@TheMillFudgeFactory.com.

Planned start date: March 1st, 2017.

 

About The Mill Fudge Factory and Ice Cream Café

Who are we? We are a family-owned business located in a 1700’s grist mill in Bristol, New Hampshire. Our purpose is to make customers happy by giving them a memorable and positive experience, and help revitalize Bristol’s historic downtown.

We serve customers in our small restaurant café, and around the country by shipping our award-winning fudge through our ecommerce website. Our fudge was recently recognized by MSN.com as one of the Top 3 fudges in America and as the Best fudge in NH by New Hampshire magazine.

We strive to be a creative, vibrant and responsible member of our community. We do this by hosting free open mics every Friday and live concerts every Saturday in our performance venue, The Back Room at the Mill. We are also proud to partner with many nonprofit and community groups to help them raise money using our fudge fundraising program.

We aim to provide a great place to work that is respectful and allows opportunity for development. We genuinely care about our staff and believe that if they are happy, our customers will be happy. We make sure you have the support and training you need to succeed.